Magellan Healthcare
Provider Focus Newsletter
News & information for Magellan network providers


Provider participation in Magellan's patient safety survey was up in 2020

(And why that's a good thing)

Each year, Magellan conducts the patient safety survey with our network providers. We were glad to hear from more providers in 2020 than in 2019. If you completed our patient safety survey last year, thank you for participating and, most importantly, for ensuring your clinical practices promote patient safety!

The survey asks questions about activities and monitoring processes that relate to patient safety measures, including coordination and transition of care, as well as medication management.

We distribute the survey to inpatient and residential facilities, and psychiatrists practicing in groups or in individual practice.

 Magellan focuses on patient safety in two major areas of care and service:

  • Communication across the continuum of care, and especially at times of transition.
    • Coordination of care between behavioral health providers.
    • Coordination of care between behavioral health providers and PCPs.
  • Medication management and medication reconciliation including:
    • Monitoring the use of second-generation antipsychotics per APA guidelines.
    • Using anti-craving medications to support abstinence.
    • Performing weight/waist circumference/lab tests at start of medication, as a repeat measure, and assessing for movement side effects using the Abnormal Involuntary Movement Scale (AIMS).

Key patient safety findings in 2020 (compared with the last two years' results)

Survey Item




Response Rate




-        Aggregate




-        Psychiatrists / Groups




-        Facilities




Percentage of Positive Responses




Discuss history of adverse medication reactions with PCPs




Provide discharge summaries to patients to share with PCPs




Prescribe anti-craving medication to support abstinence




Contact patient’s primary care provider to share information about the case




In 2020, a higher percentage of providers surveyed reported discussing the history of adverse medication reactions with PCPs, providing anti-craving medications to support abstinence, and contacting patient’s PCP to share information about the case.

Opportunities for improvement continue in 2021

  • Continue to communicate with treating providers and/or PCPs, via in-person discussion, phone call, fax or mail. See our sample Clinician Communication Form (PDF).
  • Consider prescribing anti-craving medication to support abstinence.
  • Perform weight/waist circumference/lab tests.

Provider best practices in patient safety

  • Educate patients about benefits, risks and side effects of medications.
  • Prescribe anti-craving medication to support abstinence.
  • Share discharge summaries with patients, other providers or their PCP to improve coordination of care.
  • Perform weight/waist circumference/lab tests at the start of medication, as a repeat measure, and assess for movement side effects using the AIMS.
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Stay tuned...the 2021 Patient Safety Survey is coming

Magellan continues to evaluate patient safety best practices and support providers by reporting insights from these surveys that can aid in improving member care. Watch for the 2021 Patient Safety Survey coming your way soon.

We appreciate your responses and assistance with our quality improvement activities. Contact Tamé Jaco, vice president of quality, at (314) 387-4922 or with questions or feedback.


2020 MarCom Gold Award Winner 2019 MarCom Gold Award Winner
2018 MarCom Gold Award Winner 2017 MarCom Gold Award Winner

About Provider Focus

Welcome to Provider Focus, our award-winning e-newsletter for network providers! Here you’ll find articles and information to keep you up-to-date on news and topics relevant to serving Magellan members, including a section for regional- and plan-specific news. Check back as a new issue is released each quarter.

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