features
New EAP case registration and website features coming May 20
Magellan is enhancing provider website experiences to make it easier for you to complete essential tasks securely.
On May 20, 2025, you’ll be able to register EAP cases and access case details and packets via the new EAP Services portal, for both federal and non-federal EAP cases!
This is the same portal you use to submit online EASI Forms today.
Access the EAP Services portal
On May 20, you can get to the new EAP Services portal in two ways. Note: you mustcreate/link a new accountwith multifactor identification, or simplysign inif you’ve already created an account on the portal.
- Sign in to MagellanProvider.com, select View EAP Registrations or Submit an EASI Form from the left-hand menu, then click the red Go to EAP Services button.
OR
- Go directly to the EAP Services portal at provider.magellanhealthcare.com.
Prepare to use the new features
Review our demonstration videos and user guides now:
- My EAP Cases (access case details and register a new case)– video demo and user guide (PDF)
- Create and connect an account – video demo and user guide (PDF)
Thank you for serving as a Magellan EAP provider. Your expertise and feedback help our team continually improve the provider experience.