Think a member's language barrier is a roadblock to care? Think again
Magellan* furnishes language assistance services at no cost
Do you work with clients with limited English proficiency (LEP)? Or perhaps you’d like to, but you are concerned the language barrier could impede your ability to provide adequate care?
Magellan supports culturally sensitive care of our members that respects the member's cultural health beliefs, practices and language preference.
You probably know that members have the right to access healthcare services in the language of their preference. But did you also realize that Magellan furnishes robust language assistance services (an interpreter for in-person or telephonic interactions, or translation of vital documents), free of charge?
Some things to know about the language assistance program:
All Magellan members have access to Magellan's Language Assistance Program (LAP)
- To obtain this assistance (available 24/7/365), simply contact the customer service number on the member’s ID card and follow the prompts for mental/behavioral health; then ask for the Magellan case management team.
- Learn more about cultural sensitivity and language assistance best practices (PDF).
- Refer to Magellan’s California handbook supplement (PDF).
Thank you for caring for non-English speaking members. Together, we can reduce disparities in healthcare and give all of our members the best care.
*In California, Magellan does business as Human Affairs International of California, Inc. and/or Magellan Health Services of California, Inc. – Employer Services.