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Providers respond on several patient safety measures in Magellan's 2019 survey

Each year, Magellan conducts the patient safety survey with our network providers. We ask questions about activities and monitoring processes that relate to patient safety measures, including coordination and transition of care, as well as medication management.

We distribute the survey to inpatient and residential facilities, and psychiatrists practicing in groups or in individual practice. If you completed our patient safety survey in 2019, thank you for participating! If you didn’t weigh in, we hope to hear from you in 2020.

Magellan focuses on patient safety in two major areas of care and service:

  • Communication across the continuum of care, and especially at times of transition.
  • Medication management and medication reconciliation including:
    • Reviewing medication profiles for risks, multiple medications and adherence.
    • Monitoring the use of second-generation antipsychotics per APA guidelines.
    • Using anti-craving medications to support abstinence.
    • Performing weight/waist circumference/lab tests at start of medication, as a repeat measure, and assessing for movement side effects using the Abnormal Involuntary Movement Scale (AIMS).

Key patient safety findings in 2019 (compared with the last two years' results)

Survey Item  2019  2018  2017

Response Rate

 

 

 

-        Aggregate

11%

18%

20%

-        Psychiatrists / Groups

10%

19%

20%

-        Facilities

13%

15%

20%

Percentage of Positive Responses

 

 

 

Discuss history of adverse medication reactions with PCPs

58%

61%

51%

Provide discharge summaries to patients to share with PCPs

87%

83%

80%

Prescribe anti-craving medication to support abstinence

62%

60%

51%

Use technologies to improve coordination of care

39%

32%

28%

A higher percentage of providers surveyed reported sharing discharge summaries with patients, providing anti-craving medications to support abstinence, and using technologies to improve coordination of care in 2019.

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Opportunities for improvement continue in 2020

  • With changes to the survey method to make it easier for you to participate this year, here’s looking at you to help increase the patient safety survey response rate! 
  • Continue to communicate with treating providers and/or primary care physicians, via in-person discussion, phone call, fax or mail. (See our sample Clinician Communication Form [PDF]).
  • Consider prescribing anti-craving medication to support abstinence.
  • Perform weight/waist circumference/lab tests.

Provider best practices in patient safety

  • Educate patients about benefits, risks and side effects of medications.
  • Prescribe anti-craving medication to support abstinence.
  • Share discharge summaries with patients, other providers or their PCP.
  • Perform weight/waist circumference/lab tests at start of medication, as a repeat measure, and assess for movement side effects using the AIMS.

Stay tuned...the 2020 Patient Safety Survey is coming

And good news: because we’d like to hear from more providers, we’re shortening the survey so it will be quicker to complete. While we’ll continue ask questions around coordination and transition of care, as well as medication management, we plan to eliminate questions about using technology to improve coordination of care.  

Magellan appreciates your responses and assistance with our quality improvement project. We welcome your questions and feedback. Contact Russell Dickinson, director of quality and accreditation, at (410) 953-2306 or RMDickinson@MagellanHealth.com.

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About Provider Focus

Welcome to Provider Focus, our award-winning e-newsletter for network providers! Here you’ll find articles and information to keep you up-to-date on news and topics relevant to serving Magellan members, including a section for regional- and plan-specific news. Check back as a new issue is released each quarter.

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