features
Provider experience improves with launch of new EAP Services application
Magellan is committed to making it easier for providers to get what they need online. That means clearly communicating process updates, offering better digital tools, and resolving issues more effectively.
Results from Magellan's 2024 Provider Experience Survey show meaningful progress over the past two years:
- Tools help me deliver quality care to patients:
- +4 points over two years
- I can typically get what I need online (via MagellanProvider.com or Availity Essentials):
- +4 points over two years
- +3 points year over year
- My issues are resolved the first time I raise them:
- +4 points over two years
The new EAP Services portal is the latest step in our commitment to improving the provider experience. Provider feedback was integral to Magellan’s development process. We appreciate the providers who shared their thoughts and experience with our digital team during the development of the new applications.
The EAP Services portal offers EAP providers the ability to:
- Register federal and non-federal EAP cases
- View case details and download packets
- Submit EASI Forms for reimbursement online
Providers have shared enthusiastic feedback on the new portal’s
ease of use and efficiency.
Providers have also reported issues with logging in and submitting the EASI Form. Magellan has used this feedback to troubleshoot and resolve problems since the new portal launched.
We want to keep improving, and your input helps guide our next steps in launching more functions in the new portal environment.
Ways to share your feedback:
- EAP Providers: Click the “Feedback” button in the portal.
- All Providers: Watch for the 2025 Provider Experience Survey coming in September.
Thank you for your collaboration with Magellan to deliver high-quality care.