region/plan-specific news
: California
It's a bird, it's a plane, it's...another survey from Magellan*
But you’ll be the superhero when you share your valuable input with us!
While it might seem that we send you multiple requests to complete the same survey, that isn’t the case. We thought it might help to see what’s coming in 2022 and what it’s all about.
If you receive a survey, it matters that we hear from you. It really does! By responding, you help to ensure Magellan members receive the best in care and services.
|
Survey |
What it asks for |
What it supports |
When it happens |
Whom it affects |
|
Annual provider directory review (conducted in collaboration with Atlas Systems/PRIME-Hub) |
Your up-to-date practice information for Magellan’s directory |
California Senate Bill 137 |
Second/third quarters 2022 |
All in-network providers |
|
Provider appointment availability survey (PAAS) |
Your next appointment time available for urgent and non-urgent services** |
Department of Managed Health Care, California Code of Regulations, Title 28 CCR Section 1300.67.2.2 |
Third quarter 2022 |
In-network behavioral health providers (non-EAP) |
|
Provider satisfaction survey |
How you feel about working with Magellan |
Regulatory and health plan client requirements |
Third quarter 2022 |
All in-network providers |
|
Provider accessibility survey |
Your ability to accept new clients/patients |
Magellan and health plan client requirements |
Fourth quarter 2022 |
All in-network providers |
|
Patient safety survey |
Activities and monitoring processes that relate to patient safety measures |
Improved patient outcomes |
Fourth quarter 2022 |
In-network behavioral health providers (non-EAP) |
Thank you for participating in the Magellan network and responding in our surveys.
*In California, Magellan does business as Human Affairs International of California, Inc. and/or Magellan Health Services of California, Inc. – Employer Services.
**As a reminder, the PAAS survey is separate from – and in addition to – the Magellan National Provider Accessibility and EAP provider surveys. The separate Magellan surveys are also required. They allow us to assess the availability of our network providers to assist in appropriate member referrals and identify areas needed for further network development.