Magellan Healthcare
Provider Focus Newsletter
News & information for Magellan network providers

region/plan-specific news : Commercial Health Plans in DC, DE, FL, IL, MD, NJ, OK, PA, TX, VA

Members' experience remains positive, but some areas need improvement

The Magellan center managing member care in the states listed above recently tabulated the results of its annual satisfaction survey, sent to a subset of members who accessed care in the prior year. The results for providers and Magellan were positive.

Our goal is to achieve an overall member satisfaction rate of at least 85%, which was achieved from members of all plan types. Aggregate satisfaction rates are below.

2019 member satisfaction by plan type

 

Medicare members
Commercial members
Exchange members

 

N = 35

N = 190

N = 29

Overall satisfaction

85.0%

86.3%

84.9%

Plan coverage

84.7%

83.9%

86.8%

Accessibility of services

83.2%

81.8%

80.3%

Service of providers and office staff

76.7%

79.7%

84.6%

Pleasant experience working with Magellan staff/systems

73.3%

78.7%

85.2%

Magellan's effectiveness at meeting your needs

58.6%

74.0%

88.5%

Ease of getting what you needed

55.2%

67.4%

85.2%

 One of key areas providers can improve is offering appointment times that meet the member’s needs.

2019 MarCom Gold Award Winner 2018 MarCom Gold Award Winner
2017 MarCom Gold Award Winner 2016 MarCom Gold Award Winner

About Provider Focus

Welcome to Provider Focus, our award-winning e-newsletter for network providers! Here you’ll find articles and information to keep you up-to-date on news and topics relevant to serving Magellan members, including a section for regional- and plan-specific news. Check back as a new issue is released each quarter.

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