Treatment record section	2020	2021
1. General	93.7%	92.8%
2. Client Rights and Confidentiality	55.7%	62.68%
3. Initial Evaluation	92.7%	92.9%
4. Coordination of Care (PCP Communication)	35.8%	50.3%
5. Individualized Treatment Plan	89.4%	91.94%
6. Ongoing Treatment	99.1%	99.44%
7. Medication Management	99.2%	98.21%

Results indicate improvement in five of the seven measures, most notably Coordination of Care (PCP Communication). As you know, a member’s mental health can impact their medical treatments (and vice versa), so it’s important to share information with the member’s PCP. Thank you for your commitment and attention to this area!

Coordination of care measures

In the table below, coordination of care is further broken down. Results show an increase in all measures.

Treatment record review results for coordination of care	Goal	2020	2021
Coordination of care between the treating clinician and other behavioral health providers	≥ 80%	34.0%†	97.06%
Evidence of provider request of member for authorization for PCP communication	≥ 50%	45.2%	50.89%
Evidence of communication with PCP after initial evaluation	≥ 55%	32.8%	64.08%
Evidence of at least one PCP communication at other significant points in treatment	≥ 85%	27.3%‡	100%

^†Once the behavioral health provider receives member authorization, it’s vital to document—in the record—evidence of coordinating care with other providers, including medical providers, after the member's initial evaluation and on an ongoing basis.

^‡Providers should communicate with PCPs at significant points in treatment, including when there are safety issues; at the time of significant changes in clinical status such as hospitalization; after medications are initiated or significantly altered; after significant changes in diagnosis or treatment plan; and at treatment termination.