Magellan Healthcare
Provider Focus Newsletter
News & information for Magellan network providers

region/plan-specific news : California

It's a bird, it's a plane, it's...another survey from Magellan*

But you’ll be the superhero when you share your valuable input with us!

While it might seem that we send you multiple requests to complete the same survey, that isn’t the case. We thought it might help to see what’s coming in 2021 and what it’s all about.

If you receive a survey, it matters that we hear from you. It really does! By responding, you help to ensure Magellan members receive the best in care and services.


What it asks for

What it supports

When it happens

Whom it affects

Annual provider directory review (conducted in collaboration with Atlas Systems/PRIME-Hub)

Your up-to-date practice information for Magellan’s directory

California Senate Bill 137

Second quarter (May 2021)

All in-network providers

Provider accessibility survey

Your ability to accept new clients/patients

Magellan and health plan client requirements


All in-network providers

Provider appointment availability survey (PAAS)

Your next appointment time available for urgent and non-urgent services**

Department of Managed Health Care, California Code of Regulations, Title 28 CCR Section 1300.67.2.2

August 2021 (previously scheduled in June)

In-network behavioral health providers (non-EAP)

Provider satisfaction survey

How you feel about working with Magellan

Regulatory and health plan client requirements


All in-network providers


Thank you for participating in the Magellan network and responding in our surveys.

*In California, Magellan does business as Human Affairs International of California, Inc. and/or Magellan Health Services of California, Inc. – Employer Services.

**As a reminder, the PAAS survey is separate from – and in addition to – the Magellan National Provider Accessibility and EAP provider surveys. The separate Magellan surveys are also required. They allow us to assess the availability of our network providers to assist in appropriate member referrals and identify areas needed for further network development.

2021 MarCom Gold Award Winner 2020 MarCom Gold Award Winner
2019 MarCom Gold Award Winner 2018 MarCom Gold Award Winner

About Provider Focus

Welcome to Provider Focus, our award-winning e-newsletter for network providers! Here you’ll find articles and information to keep you up-to-date on news and topics relevant to serving Magellan members, including a section for regional- and plan-specific news. Check back as a new issue is released each quarter.

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