COVID-19: Important updates to help you care for Magellan members
Billing clarifications and updates to COVID-19 resources support you in providing care
As we continue to face the COVID-19 crisis together, know that you have pertinent information to support you in caring for Magellan members. You’ll find important updates and clarifications to the provider Q&As (PDF) and other COVID-19 resources on the Magellan provider website.
As you know, last month we enacted numerous measures related to telehealth and services occurring during this crisis. Please take a few minutes to review the details at:
- Keep your availability and other practice data up to date via the provider website.
- If given the opportunity to respond to Magellan requests via email, website or fax, please select these options over postal mail, to avoid possible delays.
- If you still submit paper claims or receive paper checks, visit our electronic transactions webpage for instructions on submitting claims electronically and receiving payment via direct deposit instead.
- ABA providers: be sure to review the applied behavior analysis section of the provider Q&As (PDF, at the end) for important updates pertaining to these services.
We hope you are healthy, and we sincerely thank you for your concern and care of members during this trying time.