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Patient safety report - sharing results

In alignment with the National Academy of Medicine’s quality aim of patient safety in healthcare and your provider contract, Magellan distributes an annual patient safety survey to inpatient and residential facilities, and psychiatrists practicing in groups or in individual practice. The goal is to assess the existence of policies, activities and monitoring processes relating to patient safety measures.

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 Magellan's focus on patient safety includes three major aspects of care and service:

  • Communication across the continuum of care, and especially at times of transition.
  • Medication management and medication reconciliation, including monitoring the use of second-generation antipsychotics per American Psychiatric Association (APA) guidelines and the use of medications for substance use disorders.
  • Use of technologies to improve service and care to members during periods of coordination and transition of care.

2017 safety survey - key findings

Survey Item

2015

2016

2017

Sharing information directly with providers and PCPs

58%

67%

66%

Provide discharge summaries to patients to share with PCPs

47%

76%

80%

Prescribing anti-craving medication to support abstinence

55%

48%

51%

Use of technologies to improve coordination of care

23%

28%

28%

Percentage of positive responses in key areas over last three years

 

Response Rate

 2015

 2016

 2017

Aggregate

35%

22%

20%

Psychiatrists / groups

38%

21%

20%

Facilities

27%

24%

20%

Provider participation in the patient safety survey declined in 2017.

Help us improve patient safety in 2018

  • Plan to respond on the 2018 patient safety survey (coming soon). As you’ll notice in the table above, the response rate has been declining, despite the changes in distribution and completion method. We hope to hear from you on the 2018 survey.
  • Improve coordination of care by sharing information with treating providers and/or primary care physicians either through an in-person discussion, a call, through mail or a fax.
  • Implement technologies such as e-appointments, or e-prescribing to improve coordination of care.
  • Consider prescribing anti-craving medication to support abstinence. 

Best practices

  • Practitioners/facilities share discharge summaries with patients, other providers or their PCP.
  • Practitioners/facilities conduct case reviews when multiple medications are being prescribed.
  • Practitioners/facilities educate patients about benefits, risks and side effects of medications.

 2018 patient safety survey alert

Be watching for information on the 2018 patient safety survey via email in late May. You will receive a link to complete the survey quickly online. If we do not have your email address, you will receive a letter instead. However, if you prefer an email survey, please send your email address to RMDickinson@MagellanHealth.com.

Questions?

Magellan welcomes your questions and feedback. Please contact Russell Dickinson, senior director of quality and accreditation at (410) 953-2306 or RMDickinson@MagellanHealth.com

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About Provider Focus

Welcome to Provider Focus, our award-winning e-newsletter for network providers! Here you’ll find articles and information to keep you up-to-date on news and topics relevant to serving Magellan members, including a section for regional- and plan-specific news. Check back as a new issue is released each quarter.

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