: Louisiana CSoC
In case of emergency, preparing makes sense
Magellan is prepared to share emergency resources with providers and members
Disasters happen unexpectedly. A major disaster, such as a hurricane, could force you to evacuate your neighborhood or confine you to your home or office, while thousands more could be left homeless and without food, medication, shelter or water. For such emergencies, Magellan has a plan for communicating important information with providers and members.
Magellan will develop an official statement for members and providers. Depending upon the type and severity of the event, we may issue the statement in the following ways:
- Through local media.
- By calling or emailing members and providers.
- By posting notice at the affected facility.
- By posting notice on the Magellan of Louisiana website.
Where to find resources at www.MagellanofLouisiana.com
- See Emergency Preparedness/Disaster Assistance, with links to the State of Louisiana’s Emergency Preparedness Guide and the Louisiana Department of Health’s Generator Safety Guide. This information is available to all employees, members and providers.
- Watch for the emergency alert banner that we will activate during urgent and emergency events. It will appear at the top of each page of the website and will give you a quick update and link to more information.
- Note that Magellan’s Provider Search will be updated, to the extent possible, with providers’ current availability during the emergency/disaster.
- Information about provider availability will be shared with members through the Wraparound Agencies and via our website.
- Members will also be reminded that Magellan operates a virtual call center (1-800-424-4489) where they can call 24 hours a day, seven days a week for assistance.