Magellan Healthcare
Provider Focus Newsletter
News & information for Magellan network providers

region/plan-specific news : California

7 steps to help ensure your patients stay safe

Coordinating care is key! 

In Magellan’s* most recent patient safety survey, we asked inpatient and residential facilities and psychiatrists to report their practices in the areas of coordination/transition of care and medication management. You can check out the survey results here, but perhaps more importantly, ask yourself… 

Am I taking these steps to promote patient safety?

  1. Discuss medication changes and any adverse side effects while coordinating care with the patient’s primary care physician (PCP). Be sure to document this coordination within the patient’s record.
  2. When prescribing controlled substances, remember to check the CURES website.
  3. Address polypharmacy, which is defined as more than three medications in the treatment of psychiatric conditions. Be sure to document your rationale within the patient’s record when they are taking more than three medications. 
  4. Monitor for the risk of metabolic syndrome when prescribing second-generation antipsychotics.  This would include specifically testing for the risk of diabetes, hyperlipidemia, hypertension and obesity for patients who take second-generation antipsychotics. If you are providing care via video visits, coordinate care with the patient’s PCP to monitor hypertension and waist circumference.
  5. Educate members about evidence-based medication-assisted treatment/anti-craving options to support abstinence in the treatment of alcohol and opiate use disorders.
  6. Coordinate care with the patient’s outpatient provider(s) when the patient is admitted into a higher level of care. This collaboration should include, but not be limited to, the PCP, treating provider, social worker, and/or utilization reviewer at the time of admission, as well as at the time of discharge to ensure continuity of care.
  7. Reconcile medication when the patient transitions to another level of care.


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 Contact other treating providers and/or primary care physicians following the initial evaluation and at pertinent times during treatment (safety issues, initiation of or change in medication, adverse medication reactions, treatment plan changes, hospitalization and termination).


Help facilitate communication and coordination of care

By using the Clinician Communication Form on, you can promote greater communication and coordination of care among treating providers.

  1. From the Forms tab, choose “Clinical Forms.”
  2. Select the link to the Clinician Communication Form (PDF).


If you have questions or concerns about patient safety measures, contact Fawn Kimura, LCSW, California director of quality, at (310) 726-7109, ext. 77109, or


*In California, Magellan does business as Human Affairs International of California and Magellan Health Services of California, Inc. - Employer Services.

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About Provider Focus

Welcome to Provider Focus, our award-winning e-newsletter for network providers! Here you’ll find articles and information to keep you up-to-date on news and topics relevant to serving Magellan members, including a section for regional- and plan-specific news. Check back as a new issue is released each quarter.

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