: Employer Plans Nationwide
EAP provider: Why we ask you to return members' calls in 24 hours
Offering routine appointments within three business days, and urgent or mandatory referrals appointments within 24 hours could help avert a crisis.
As you know, seeking care can be a daunting process for members. From taking the first step of admitting that they need help, to finding a provider they feel comfortable talking to, and then to scheduling an appointment at a time that works for both of you, it can feel overwhelming.
Not only is providing timely access to care one of your contractual obligations to Magellan, it could very well help to avert a member’s crisis.
- Contact Magellan members within 24 hours to set up an appointment.
- Offer members your first available appointment, even if they indicate that they have limited availability. When completing the EASI Form for reimbursement, be sure to include the first available appointment you were able to offer.
- Keep your availability up to date with Magellan.
- Indicate in your outgoing voicemail if you are, or are not, accepting new clients.
Thank you for your ongoing commitment to and care of Magellan EAP members.