Magellan Healthcare
Provider Focus Newsletter
News & information for Magellan network providers

region/plan-specific news : Employer Plans Nationwide

EAP provider: Why we ask you to return members' calls in 24 hours

Offering routine appointments within three business days, and urgent or mandatory referrals appointments within 24 hours could help avert a crisis.

As you know, seeking care can be a daunting process for members. From taking the first step of admitting that they need help, to finding a provider they feel comfortable talking to, and then to scheduling an appointment at a time that works for both of you, it can feel overwhelming.

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Not only is providing timely access to care one of your contractual obligations to Magellan, it could very well help to avert a member’s crisis. 

More information

Review Magellan’s policy on Member Access to Care in Section 3 of the Magellan National Provider Handbook (PDF). EAP providers should also reference Section 2 in the EAP handbook supplement (PDF).

Thank you for your ongoing commitment to and care of Magellan EAP members.


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About Provider Focus

Welcome to Provider Focus, our award-winning e-newsletter for network providers! Here you’ll find articles and information to keep you up-to-date on news and topics relevant to serving Magellan members, including a section for regional- and plan-specific news. Check back as a new issue is released each quarter.

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