Magellan Healthcare
Provider Focus Newsletter
News & information for Magellan network providers

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Your one-stop shop for provider inquiries - Magellan's Provider Services Line

In keeping with Magellan’s commitment to provide streamlined first-call resolution, our national Provider Services Line (PSL) now supports more types of provider inquiries.

“From questions about contracting and credentialing to provider website support, the provider services staff are ready for your call and will be happy to help,” said David Wadell, vice president of customer care operations.

In 2018, Magellan’s team of 18 PSL staff members supported over 39,000 provider emails and secure messages and nearly 77,000 inbound calls.

PSLinfo

PSLstars

Bringing you service with a smile, L-R: Shannon, Lisa, Emilee, and LaRita of the Provider Services Line


Note: You should continue to direct clinical or claims questions to the phone number on the member’s ID card or EOB.

 

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2016 MarCom Gold Award Winner 2015 MarCom Platinum Award Winner

About Provider Focus

Welcome to Provider Focus, our award-winning e-newsletter for network providers! Here you’ll find articles and information to keep you up-to-date on news and topics relevant to serving Magellan members, including a section for regional- and plan-specific news. Check back as a new issue is released each quarter.

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