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region/plan-specific news : California
Magellan Healthcare* is partnering with Atlas Systems to assist our network providers in completing the required annual review/update of their provider directory profiles, as required by the CA SB137 regulation. Our goals are to make sure members have the right infor . . .
Our Bridge to Home program helps ensure members make and keep the critical seven-day follow-up appointment after discharge. And it’s changing for the better.
We’re glad you asked.
Members can now consent to text reminders about follow-up visits. Simpl . . .
Do you provide services to Kaiser Permanente members? Now, instead of having to call Magellan*, you can easily check referrals and your network status for the member’s plan type online via our secure provider portal. You will need the referral/authorization/MAT number from . . .
In the first quarter of 2018, 41.8 percent of Magellan* member complaints involved billing/financial concerns.
Help prevent member complaints with these tips:
Ask members for their insurance information prior to the first visit.
Verify the member’s eligibility and ben . . .
According to 2017 member satisfaction survey results, HAI-CA* achieved an overall member satisfaction rating of 90.6 percent, with a survey response rate of 27.2 percent. The overall member satisfaction rate exceeded Magellan’s goal of 90 percent.
Key areas of member sati . . .