Magellan Healthcare
Provider Focus Newsletter
News & information for Magellan network providers

region/plan-specific news : Pennsylvania HealthChoices

Updates on trauma-informed and healing-centered care in PA

You can link these practices to culturally competent care delivery

Magellan of Pennsylvania supports culturally competent care in the sense that every member—regardless of race, culture, language, ethnicity or lived experience—deserves our full and genuine attention to their experiences and needs. Learn more about Magellan of PA’s expanded cultural competence emphasis

Trauma-informed care

Trauma-informed care is a strengths-based approach to care delivery by providers. It is rooted in the understanding of the trauma response and the widespread impacts of trauma.

Key features of trauma-informed care include:
  • Recognition of the adverse symptoms and effects of trauma on individuals, families, communities and service providers.
  • The need for multiple recovery paths that provide emotional, psychological and physical safety.
  • Opportunities for survivors to rebuild a sense of safety, control and empowerment.
  • Prevention of re-traumatization of any party involved.

Collective trauma negatively impacts groups of people and even entire societies. Situations that can lead to collective trauma include war, mass violence, genocide and pandemics. These situations bring about widespread disruption, loss and grief, and are processed into a collective memory. A restorative approach to seeking justice following collective trauma is often required, as is generations’ worth of time to heal from wounds that are passed down.

Tips for providing trauma-informed care: 
  • Be considerate during your in-person and virtual interactions.
    • Practice soft skills: Be kind, ask how the other individual is doing.
  • Recognize that many individuals do not have reliable access to technology.
  • Individuals may have alternative phone numbers, email addresses, etc.
  • Be aware of experiences in the treatment process that could lead to re-traumatization.
  • Remember that every individual’s experience of trauma is unique.
  • Understand that treating collective trauma is a shared traumatic reality.
    • Providers and members are exposed to the same traumatic event (directly/indirectly).
  • Remember to self-monitor.
    • Take care of yourself and practice wellness.
    • Stay connected.
    • Be compassionate, practice patience, be aware, and nurture.
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Healing-centered practices

As you may have experienced in your provision of care, healing-centered practices incorporate trauma-informed approaches and identify an individual’s strengths and wholeness as foundations for healing. The therapeutic process uses evidence-informed tools that increase self-efficacy, coping and resilience. Healing-centered care is a shift from “what happened to you” to “what is good about you as a person.”

The key elements of healing-centered practices are:
  • Understanding that trauma survivors are not damaged, but whole, and can grow from their trauma experience.
  • Promoting cultural connectively and restoration of identity.
  • Focus on purpose and planning for the future.
  • Promotion of a plan of self-care.
  • Understanding the root causes of trauma in the member’s environment.
  • Utilizing somatic approaches to alleviate trauma (e.g., yoga, dance, deep breathing, exercise, etc.).
  • Understanding that everyone heals differently and at different rates.
  • Promoting activities that reinforce a sense of purpose, power, and control over responses to stressors and life situations.

Additional resources

Trauma-informed care:
Healing-centered practices:

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About Provider Focus

Welcome to Provider Focus, our award-winning e-newsletter for network providers! Here you’ll find articles and information to keep you up-to-date on news and topics relevant to serving Magellan members, including a section for regional- and plan-specific news. Check back as a new issue is released each quarter.

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